Webinars

WEB170726 - The Art and Science of Listening: Are You Giving Your Attendees What They Really Want?

Jul 26, 2017 2:00pm ‐ Jul 26, 2017 3:00pm

Standard: Free

Description

From fundraising events and benefits, to thousand-person tradeshows and conferences, event organizers of all types have the same goal—unlocking amazing customer experiences. In this all-new webinar, Robert Caldwell, founding partner of Sciensio, will break down the concept of customer experience into component parts, discussing how event leaders can use existing and emerging technologies to create better experiences for their attendees.

Caldwell will additionally discuss:

  • The importance of applying Maslow’s Hierarchy of Needs to your event, and how satisfying attendees' basic needs first can improve experience
  • What’s new in event apps and the future of chatbots
  • New ways to keep customer service concerns out of social media channels
  • How to use the correct technologies to find out exactly what an audience is looking for
  • And more

Speaker(s):

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