From fundraising events and benefits, to thousand-person tradeshows and conferences, event organizers of all types have the same goal—unlocking amazing customer experiences. In this all-new webinar, Robert Caldwell, founding partner of Sciensio, will break down the concept of customer experience into component parts, discussing how event leaders can use existing and emerging technologies to create better experiences for their attendees.
Caldwell will additionally discuss:
The importance of applying Maslow’s Hierarchy of Needs to your event, and how satisfying attendees' basic needs first can improve experience
What’s new in event apps and the future of chatbots
New ways to keep customer service concerns out of social media channels
How to use the correct technologies to find out exactly what an audience is looking for